President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Debra A. Dinnocenzo

Debra A. Dinnocenzo is president of VirtualWorks!, a provider of learning resources for people in the virtual workplace. The firm specializes in telework, virtual teams, and work-life balance and helps people lead more productive and balanced lives. VirtualWorks! offers consulting services on telework, virtual teams, and virtual leadership, as well as a spectrum of training programs to support implementation of remote work arrangements.

A seasoned senior executive with more than two decades of corporate and academic experience, Dinnocenzo has an extensive background in sales and marketing. She is a nationally recognized expert in the field of telework and a frequent speaker at national conferences on virtual workplace and work-life balance issues. She is often quoted in the media and is widely published on virtual work strategies and techniques. Dinnocenzo is the author of “How to Lead from a Distance,“ published in 2006 by Walk the Talk Co. She is also author of “101 Tips for Telecommuters” and co-author of “Dot Calm: The Search for
Sanity in a Wired World,” both published by Berrett-Koehler Publishers in San Francisco. Dinnocenzo is also editor of the book, “Working Too Much Can Make You Grumpy,” published by Mancini-M’Clintock Press.

An active member of her community, Dinnocenzo is involved in numerous community service organizations. Additionally, she has served on the board of directors of the national AAA (American Automobile Association); is vice chairman of East Central AAA and a member of the governing board; serves on the board of trustees of University of Pittsburgh Medical Center Passavant Hospital; and is a member of the board of directors of the Passavant Hospital Foundation. Dinnocenzo serves as an instructor in the special studies program at Chautauqua Institution and holds an adjunct faculty position with Duquesne University where she is delivers an online course, “Leadership in the Virtual Workplace.” In 1997 Dinnocenzo was awarded runner-up honors in the Home Sweet Home-Office Contest sponsored by Sales & Marketing Management magazine.

Dinnocenzo holds Bachelor of Science and Masters of Arts degrees in Management from Central Michigan University. She lives near Pittsburgh, PA with her husband and business partner, Rick Swegan, and their daughter.

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Upcoming Events

Chuck Wilsker of the Telework Coalition will be speaking at the Contact Center Association Conference & Expo 2012 being held in Orlando, Florida from April 23 through April 26. He will be addressing the benefits of incorporating Work@Home agents into your program.

For more information go to www.contactcenter2012.com.

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