President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Diane Stegmeier

Diane Stegmeier is founder of Stegmeier Consulting Group, a globally-recognized leader in workplace change management. Founded in 2002, the 100 percent woman-owned firm has been engaged by diverse clients around the world to significantly reduce workplace costs while improving workforce productivity.

Stegmeier is best known for her extensive research on resistance to workplace change and her discovery of the 15 Critical Influences™ impacting behavior in the workplace, success of the workplace strategy, and ultimately, on the achievement of organizational results. The 10-year study focused on best practices in managing changes in the work environment, and involved 140 organizations in 24 diverse industries. The research findings were compiled in her book, Innovations in Office Design: The Critical Influence Approach to Effective Work Environments, which was ranked the #1 Favorite Workplace Strategy Book by Amazon readers. The author is the recipient of the International Facility Management Association’s (IFMA) Award of Excellence, Distinguished Author for a Book. In the words of Dr. Prentice Knight, former CEO of CoreNet Global, “Diane Stegmeier’s landmark findings on behavior in the corporate setting will prove vital in determining workplace strategy over the next ten years.” Stegmeier has been named leader of the Change Management Team for the workplace transformation of the CoreNet Global association’s headquarters building.

Diane Stegmeier earned an MBA with a concentration in Leading Organizational Change from Kent State University, graduating in the top five percent of all masters/doctoral students of AACSB accredited business programs nationally. She is an alumna of the Leadership for Senior Executives program at Harvard University, and has conducted post-graduate research on innovation and organizational change at a variety of leading institutions including Harvard University’s Kennedy School, Duke University’s Fuqua School of Business, Bowling Green University, and Case Western Reserve University’s Department of Organizational Behavior. She holds a bachelor’s degree in Business from Baldwin-Wallace College with dual concentrations in Business Law and Business Ethics.

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Upcoming Events

Chuck Wilsker of the Telework Coalition will be speaking at the Contact Center Association Conference & Expo 2012 being held in Orlando, Florida from April 23 through April 26. He will be addressing the benefits of incorporating Work@Home agents into your program.

For more information go to www.contactcenter2012.com.

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