Mary Naylor

President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

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> click-here...

Mary Naylor the CEO and Co-founder of VIPdesk, and a pioneer of the home-based Concierge and customer service model. Global industry leaders trust VIPdesk to enhance their brands through the company’s customer care and loyalty programs. Serving as a seamless extension of their brands, VIPdesk’s innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. Prior to VIPdesk, Mary founded Capitol Concierge, the nation’s largest corporate Concierge service.

Mary has received awards including the Inc. 500/5000, The SBA’s “Home-Based Champion of the Year”, and Smart CEO’s Future 50 Award. Mary serves on the Executive Committee of the Young Presidents Organization and is a member of WOMMA, NRF, SOCAP, and C200. She is a frequent speaker on customer relationship management and the author of Customer Chemistry (McGraw-Hill 2002).