Mary Naylor the CEO and Co-founder of VIPdesk, and a pioneer of the home-based Concierge and customer service model. Global industry leaders trust VIPdesk to enhance their brands through the company’s customer care and loyalty programs. Serving as a seamless extension of their brands, VIPdesk’s innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. Prior to VIPdesk, Mary founded Capitol Concierge, the nation’s largest corporate Concierge service.
Mary has received awards including the Inc. 500/5000, The SBA’s “Home-Based Champion of the Year”, and Smart CEO’s Future 50 Award. Mary serves on the Executive Committee of the Young Presidents Organization and is a member of WOMMA, NRF, SOCAP, and C200. She is a frequent speaker on customer relationship management and the author of Customer Chemistry (McGraw-Hill 2002).