President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

For complete information,
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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Monica Babine

Monica Babine
Senior Associate
Program for Digital Initiatives
Division of Governmental Studies & Services
Washington State University Extension & College of Liberal Arts

Monica Babine is a Senior Associate at Washington State University (WSU) where she leads the Program for Digital Initiatives which focuses on telework and other digital technology applications and projects. Her program received the 2011 Telework Exchange Tele-Vision Award for Telework Leadership in Higher Learning. Monica has been at the forefront of the telework movement in the United States dating back to 1990 when she had her first opportunity to be a teleworker, supervise teleworkers and manage a telework program. She also works with business, government, economic and community development organizations on promotion, research and technical assistance supporting broadband awareness, access and adoption. Prior to joining WSU Monica led a consulting firm that provided presentations, consultation and training on telework, compressed workweeks, flextime as well as community and economic development for public, private and non-profit organizations. She was at QWEST for fourteen years working in operations, customer service and public affairs.

Monica is the Vice Chair of the Inland Northwest Partners and serves as the telework expert on of the Washington State Interagency Commute Trip Reduction Board. She is on the Advisory Board for the National e-Commerce Extension Initiative and on the Association for Commuter Transportation (ACT) Telework/Alternative Work Schedule Council as well as ACT’s Public Policy Council. Monica regularly participates on the Telework Exchange Visionary Committee. She served as an advisor to the Puget Sound Regional Council Vision 2040 award winning Kitsap Telework Pilot Project. Currently she provides telework and flexible schedule expertise on the Thurston Regional Planning Council’s Changing the Way we Travel project.

With over 30 years of experience in telecommunications-related initiatives and her passion for the role digital technologies can play in improving lives, business and communities, Monica is often asked to speak at local, regional and national conferences.

 

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Upcoming Events

Chuck Wilsker of the Telework Coalition will be speaking at the Contact Center Association Conference & Expo 2012 being held in Orlando, Florida from April 23 through April 26. He will be addressing the benefits of incorporating Work@Home agents into your program.

For more information go to www.contactcenter2012.com.

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