President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Susan Harrington

Susan Shemanski Harrington is co-founder and President of Harrington Software Associates, Inc., a company specializing in developing innovative safety training solutions. Harrington has over 20 years experience conducting safety research and developing training. Her experience includes serving as the principal investigator for research grants funded by the National Institute on Aging, National Institute of Nursing Research, and the National Institute for Occupational Safety and Health.

From 2003 until 2006, Harrington was principal investigator of the research grant, Occupational Safety & Health Training for Teleworkers, funded by the National Institute for Occupational Safety and Health. The purpose of this research was to reduce the risk of occupational injury and illness to employees who telework, through the development and evaluation of a safety training curriculum. Harrington worked with a group of multidisciplinary experts to define and discuss the major occupational injury and illness prevention topics that affect home-based workers. The team developed a web-based training curriculum for teleworkers consisting of five modules. Module topics included —ergonomics, fire safety, electrical safety, indoor air quality, and accidents/security/disaster planning. Harrington evaluated the training program in a national field test with 380 teleworkers from 12 federal and state agencies and 42 private companies. The study demonstrated that safety training can significantly improve the knowledge, attitudes, and practices of teleworkers. More importantly, when teleworkers received safety training, they made positive changes to their home offices and work habits that improved their safety and reduced work-related discomfort. Visit  http://www.teleworktrainer.com  for additional information.

Harrington is currently the principal investigator of a Phase II grant on the topic of emergency preparedness, funded by the National Institute on Aging. Her research articles have appeared in Journal of Safety Research, Fire Technology, Journal for Nurses in Staff Development, Nurse Education Today, Educational Gerontology, and Journal of Continuing Education in Nursing. She received a MS in Fire Protection Engineering in 1996 from the University of Maryland, College Park, MD.

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Upcoming Events

Chuck Wilsker of the Telework Coalition will be speaking at the Contact Center Association Conference & Expo 2012 being held in Orlando, Florida from April 23 through April 26. He will be addressing the benefits of incorporating Work@Home agents into your program.

For more information go to www.contactcenter2012.com.

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