Tim Houlne

Tim Houlne has over 17 years experience in the call center services, technical

support, and warranty management industries. Today, as Chief Executive Officer

of Working Solutions, his focus is driving brand strategy, business growth, and

value through back office call center sales, support, and transaction processing,

utilizing remote home agents.

In 1997, Tim led a group of officers through the commercialization of GE TechTeam,

a joint venture between General Electric (NYSE: GE) and National TechTeam

NASDAQ: TEAM) that focused on inbound contact centers support and warranty

management. Prior to GE TechTeam, Tim spent more than seven years with West

Teleservices (NASDAQ: WSTC) where he managed call center services for Fortune

500 companies. In 1989, Tim co-founded Connect Services, an exclusive marketing

agent for Sprint long distance services to the cellular industry and one of the first

companies to offer equal access to individual cellular phone users through a nationwide

network of cellular agents.

Tim currently serves on the TelCoa Advisory Board, has authored several industry articles

and white papers on remote home agent solutions, and is a requested speaker for various

industry forums.

Tim holds a BSBA in Management, an ASBA in Banking and Finance from Missouri

Western State University, and an MBA from the University of Texas at Dallas. He also

has International Residency from Ecole School of Management and Grenoble Graduate

School of Business. Tim is located at Working Solutions’ corporate headquarters in

Plano, Texas.