Virtual Call Center Sponsors
contact center solution, enabling real-time visibility and control over distributed call center
operations while ensuring the best customer experience at the lowest cost. Seratel®,
Transera's award-winning software, delivered as a service, enables organizations to
rapidly deploy a feature-rich call center for agents located anywhere in the world, including
in-house, outsourced, remote or at home with no upfront capital expenditures. Pricing
or call 408-338-0900.
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Intervoice is a world leader in unified communications, providing scalable, switch-independent
software and professional services that power standards-based voice portals, multi-channel IP
contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions
have been used by many of the world’s leading banks, communications companies, healthcare
institutions, utilities and government entities. With more than 5,000 customers in 75 countries,
Intervoice helps enterprises and network operators stay competitive by offering their customers
best-in-class services. Intervoice’s Media Exchange platform, IP contact center software, IMS-
enabled messaging products, and custom-built and packaged applications are available on-
premise and, selectively, as managed or hosted services by Intervoice. For more information,
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Plantronics offers an ideal resource to home based agents due to our long
standing leadership in call center headsets, contributing to that all important
productivity measurement.
experience we have from our call center sales and incorporating that into the
home agent environment; headsets that provide crystal clear conversations,
all day or hours of wearing comfort, warranties with rapid replacements, and
technical support.
A large part of a commitment that Plantronics can make through this program
is the Plantronics Sound Quality assurance when agents use a Plantronics
headset.
For a company's clients who have chosen to use a home-based agent resource,
it is a commitment that a provider can make in offering a program that subscribes
to sound excellence in communications on their behalf.
Plantronics, Inc. introduced the first lightweight communications headset in
1962 and is today the world's leading designer, manufacturer and marketer of
lightweight communications headset products.
Plantronics headsets are widely used in many Fortune 500 corporations and
have been featured in numerous films and high profile events, including the
historic "One small step for man" transmission from the moon in 1969.
Products for Reliability, Products for Comfort. Products for Productivity
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customer care, human resources, and billing services. Convergys
combines specialized knowledge and expertise with solid execution to
deliver outsourced solutions, consulting services, and software
support. Clients in more than 70 countries speaking nearly 35
languages depend on Convergys to manage the increasing complexity and
cost of caring for customers and employees. Convergys serves the
world's leading companies in many industries including communications,
financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired
Company. Headquartered in Cincinnati, Ohio, Convergys has
approximately 74,000 employees in 76 customer contact centers, three
data centers, and other facilities in the United States, Canada, Latin
America, Europe, the Middle East, and Asia. For more information visit
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TeleTech is one of the largest and most geographically diverse global providers
of business process outsourcing solutions. We have a 25-year history of designing,
implementing, and managing critical business processes for Global 1000
companies to help them improve their customers’ experiences, expand their
strategic capabilities, and increase their operating efficiencies. By delivering a
high-quality customer experience through the effective integration of customer-
facing front-office processes with internal back-office processes, we enable our
clients to better serve, grow, and retain their customer base. TeleTech also offers
a secure “work anywhere” outsourced solution called TeleTech@Home which provides
your business with access to highly specialized talent for your most important or
complex call work. We have developed deep domain expertise and support hundreds
of business process outsourcing programs serving global clients in the automotive,
communications, financial services, government, healthcare, retail, technology,
and travel and hospitality industries. For additional information, contact us at
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Their inContact program can put a "world-class contact center in your reach".
Improve the quality of your customer contact experience without adding complexity to
your IT infrastructure. With inContact™ from UCN, manage multi-site or at-home workers
under a unified set of contact handling and management features –self-service IVR,
intelligent routing (ACD), integration with your database/ CRM, automate caller
satisfaction surveys and workforce scheduling and forecasting. Unified reporting,
monitoring and recording available across all locations. Get both the core contact
handling technology and a critical set of key measurement tools to help you get the
most our of your core contact handling technology. Already invested in a phone system
– no problem. InContact supports existing PBX phone systems. InContact also support
both VoIP and traditional TDM connectivity methods. Pay by-the-month. Scale capacity
up or down to meet seasonal fluctuations or business spikes. Unique, visual, drag-and-
drop programming tool, for custom development.
For an online inContact brochure, click here: 
To read the Whitepaper:
Your Business at the Crossroads:
Preparing for the Age of the Distributed
Workforce
By Jan Johnson, V.P. of Marketing, UCN,
Click here:
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VIPdesk is the innovative provider of home-based virtual contact center
and loyalty solutions for companies committed to the retention and growth
of their high-value customers. VIPdesk specializes in delivering VIP Concierge
Programs, VIP Customer Connect - Virtual Contact Center Solutions and
Reward Redemption Services for national brand leaders in the travel, auto,
financial services, and retail industries. VIPdesk has been offering home-based
call center servicing since February 2000.
The company, serving over 65 blue-chip clients and over 10 million customers,
is continually recognized as a progressive industry leader as evidenced through
numerous awards including the 2003 and 2004 Inc. 500 awards.
Click the red button to download a copy of IDC's 2007
Homeshoring Whitepaper Brought to you by VIPdesk:
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Virtual Voice is the e-newsletter dedicated to the world
of virtual call centers. Here, you will find articles from across the
web that highlight the growing impact of call center solutions
utilizing experienced agents from the comfort of their home.
It is made available to you by our sponsoring member VIPdesk.
To subscribe, click on the banner below. It will open an email
window. Enter subscribe in the subject line.
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Alpine Access is the proven provider of outsourced customer contact business
solutions devoted to using exclusively home-based agent employees. Our business
model enables us to better meet the needs of the client-companies we work with
by providing them with greater business flexibility and culturally relevant company
mirroring. We help these customer-centric companies achieve more productive
consumer engagements and more profitable sales success. Our client partnerships
result in better brand experiences for their consumers and an increased competitive
advantage in an ever-changing market place.
Alpine Access’s publicly named partners include J.Crew, Office Depot, 1-800-Flowers,
and the Internal Revenue Service. Alpine Access also provides solutions for other large
financial services, retail and public sector clients. Founded in 1998, Alpine employs
7,500 distributed home-based agent employees and has been featured in publications
around the world, including the Wall Street Journal, New York Times, National Public
Radio and NBC’s “Today” show. For more information on our services, visit
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solutions to many of the world's largest companies, organizations and
government agencies. West helps its clients communicate effectively,
maximize the value of their customer relationships and drive greater
profitability from every interaction.
Our remote agent solution, West at Home, provides companies with a
network of higher quality, better educated agents, who deliver unmatched
service and professionalism. By combining these highly skilled agents
with innovative technology, West at Home helps companies across a wide
range of industries improve scalability and flexibility while delivering
superior care to their customers. In 2006, the West at Home solution
was awarded the Frost & Sullivan Award for Product Differentiation Innovation.
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for enterprise contact centers.
Founded in 1996, Working Solutions provides call center solutions to
corporations seeking to improve return on investment. Through its network
of more than 28,000 high quality agents combined with industry-experienced
leadership, Working Solutions delivers flexible solutions for improved financial
results and superior customer experiences over traditional outsourcing or
in-house solutions. A pioneer in the remote call center industry, Working Solutions
continues to be an industry leader in every aspect related to the remote agent
workforce.
Agents OnDemand™ is Working Solutions’ proven alternative outsourcing option
that delivers results. The quality of work by our skilled, educated professional
agents achieves the highest level of customer satisfaction, while maximizing
positive financial results for your company and your brand. We cracked the
code when it comes to aligning customer support alternatives with our customers’
required business objectives.
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Founded in 1997 and based in Miramar Florida, Arise (formerly known as Willow CSN)
is the pioneer of flexible, virtual call center service solutions for organizations seeking to
address the staffing, cost and quality control issues associated with conventional contact
centers. Companies route their call volume to Arise's network of Arise Certified
Professionals™ who operate as customer service representatives from their home offices.
Clients and Arise Certified Professionals™ rely on Arise's patented StarMatic® technology for
its scheduling, reporting, and communications functions. More information can be found
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Ygomi LLC is an operating company that provides technology support
to major companies around the world. The Ygomi Group includes:
SEI - Customer Care Services (SEI - CCS), Verety, Connexis, and
ArrayComm. SEI is a successful IT services organization, providing data
management and transaction processing systems support for major U.S
companies and government agencies throughout the U.S and in Europe.
Verety is a nationwide remote order handling for the quick service restaurant
(QSR) industry. Connexis is a technology company working in worldwide
partnership with vehicle manufacturers and automotive electronics
manufacturers to build a comprehensive, long-term solution to vehicle
data communications. It is leading the development of a new approach
for providing vehicle data connectivity, with a primary emphasis on
advancing safety. ArrayComm is the world leader in multiple antennae
signal technology, based in San Jose, CA.
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ARO will mark its 20th anniversary as a company in 2006. ARO is
a pioneer in the use of a distributed workforce for call center services.
Operating with a "virtual business model," ARO currently services industries
such as life insurance, property and casualty insurance, financial services
and healthcare. ARO's clients recognize a cost reduction and high quality
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LiveOps - The Leader in Distributed Contact Centers
LiveOps, Inc., headquartered in Palo Alto, California, offers both a
complete technology platform and a network of distributed agents
to clients ranging from Fortune 500 corporations to startup businesses.
LiveOps’ solutions allow for greater flexibility, quality, scalability and
cost savings than traditional contact centers and contact center
technology providers. LiveOps Live Agent service contracts with over
6,000 home-based agents, which represents the most elite team of
teleservices agents available. By combining Internet technologies,
broadband, VoIP, Web communities and online marketplaces, LiveOps
is radically changing the contact center industry. For more information,
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provider of extended service plans and buyer protection programs. These
programs protect the purchases of more than 100 million consumers
nationwide. The company's extended service plans, replacement programs
and customer support programs build sales and enhance customer loyalty
for many of the nation's top retailers, manufacturers, utilities and financial
services companies.
With headquarters in Dulles, Virginia, the company operates
eight contact centers and a team of more than 200 Work At Home agents.
NEW handles over 15 million consumer calls through its contact centers and
delivering exceptional customer service on behalf of its clients is critical to is
success. NEW was the first company in the service plan industry to be
recognized by J.D. Power and Associates for delivering an “Outstanding
Customer Service Experience” and is the first one to receive this prestigious
distinction two years in a row.
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For information, news, and articles on
Virtual Call Centers, click here
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To see the session outlines and PowerPoint's
presented at the "Telework in the Call Center"
track at the 2005 CCDemo & Conference,
click here
