Virtual Call Centers
Virtual Voice is the e-newsletter dedicated to the world
of virtual call centers. Here, you will find articles from across the
web that highlight the growing impact of call center solutions
utilizing experienced agents from the comfort of their home.
It is made available to you by our sponsoring member VIPdesk.
To subscribe, click on the banner below. It will open an email
window. Enter subscribe in the subject line.
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To download the Whitepaper:
Your Business at the Crossroads:
Preparing for the Age of the Distributed
Workforce
By Jan Johnson, VP of Marketing, UCN,
Click here: 
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Click here to download a copy of IDC's 2007
Homeshoring Whitepaper Brought to you by
TelCoa's Sponsoring Member
VIPdesk:
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Why home based agents?
Watch this Video:
Sending workers home changes more than where they work –
it also changes how they work. See how leading distributed
contact center company LiveOps has found a better way to
support 10,000 contracted home agents than is possible
through traditional supervision.
Click Here to watch the video:
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Click here to read the press
release on TelCoa's part in the
Call Center 2.0 conference:
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Virtual Call Center Sponsors:
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Articles and News of Interest:
For articles on Virtual Call Centers from
For articles on Virtual Call Centers from
Virginia-based VIPdesk looking for home-based workers to provide customer care
Kristin Goff, The Ottawa Citizen, Tuesday, January 09, 2007
By Donna Howell, INVESTOR'S BUSINESS DAILY, June 12, 2006
Carol Patton, Human Resource Executive Online, May, 2006
Kelley M. Butler, Employee Benefit News, May 2006
By Lori Bocklund, ICCM Newsline
Want to help keep jobs in this country, serve customers better,
and lower your costs? Telework lets companies tap an accomplished
but underutilized talent pool
Viewpoint, By Mary A. Naylor, BusinessWeek Online, May 2, 2006
Organizations no longer have to choose between efficiency
and effectiveness as contact center technology evolves
by Coreen Bailor, From CRM Magazine March 2006
Technology shows how to go from
By Tara Seals, March 2006, Phone+
Diagnostic Tool Demonstrates Potential Cost Savings, Value of Switching to
Virtual Contact Center
Press Release, February 13, 2006
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To see the session outlines and PowerPoint's
presented at the "Telework in the Call Center"
track at the 2005 CCDemo & Conference,
click here:
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"Homeshoring" takes off as moms and others provide an
alternative to offshoring
BusinessWeek Online, January 23, 2005
Wall Street Journal, January 12, 2006
By Gary N. Bowen, Business Writer, Outsourcing Journal, January 2006
Press Release, December 22, 2005
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Key Operating Considerations for a Virtual/At-Home Agent Program
By JILIAN MINCER, DOW JONES NEWSWIRES, November 29, 2005
An emerging trend in outsourcing brings the workplace to disabled Americans
Destination CRM.com, November 1, 2005
Largest Network of Spanish-speaking Call Centers Ever Assembled
Monday, March 21. It takes an in-depth look at Alpine Access and its
leading role in the home-based call center industry.
For show summary, click here:
The Conference Board, March 1, 2005
Executives Blame American Anger Over Outsourcing
The Washington Post, Sunday, February 27, 2005
Contact Center Today, February 7, 2005
Read about a program where disabled workers answer your calls
Two TELEWORK COALITION Hall of Fame Award winners, AlpineAccess and
the National Telecommuting Institute, team to offer a wonderful opportunity.
NetworkWorld, January 31, 2005
Reuters, February 8, 2005
WillowCSN Home-Sourcing Panel Discussion,
January 25, 2005
Click here for a list of panelists and their bios:
Click here for a complete transcript of the discussion:
The Golden-based recruiter of at-home customer-service
agents for big firms has added more than 1,000 hires, as
many as 500 in Colorado.
Denver Post, January 28, 2005
Time Warner Cable is also looking at allowing its
customer service workers to telecommute
RedNova, December 24, 2004
OutsourcingPipeline, December 22, 2004
ICCM Weekly, November 8, 2004,
Customer Inter@ction Solutions, October 2004
Orlando Sentinel, September 29, 2004
CRM Buyer, 07/22/04
Denver Business Journal, July 16, 2004
Customer Inter@ction Solutions, July 2004
Internet Telephony, July 4004
Customer Inter@ction Solutions, June 2004
CallCenter Magazine, June 5, 2004
InformationWeek, May 24, 2004
JetBlue has figured out how to please critics
of offshoring--and company cost-cutters.
Let call-center employees work at home.
Forbes, May 24, 2004
Customer Inter@ction Solutions, May 2004
SearchCIO.com, 12 May 2004
It's easier than ever to route calls to agents at remote locations,
thanks to new technologies, services and methods. And performance
might even improve, too.
Call Center Magazine, May 3, 2004
Weighing the risks of offshore outsourcing.
Call Center Magazine, May 3, 2004
San Francisco Chronicle, March 28, 2004
Silicon.com
CNET News.com November 24, 2003
Very interesting data included
From UC Berkeley News, October 29, 2003
