WillowCSN Home-Sourcing Panel  Bios

GR Badger is Supervisor at JetBlue Airways, who trains and manages some 900 home-based reservation agents in Salt Lake City, Utah.  GR also handles Blue Learning, JetBlue's e-learning program, an online, self-training method for reservation agents.   

Julian Carter is Director of Operations at Office Depot, responsible for managing the company's domestic and offshore call centers, including the remote workforce that Office Depot relies on for peaks and valleys in customer service demands.

Merle Sandler is a senior research analyst in IDC's SMB and Home Office programs. She is involved in conducting survey research, analysis and forecasting for advanced technology products and services, designed for small and medium sized businesses and home offices.

Basil Bennett is President & CEO of WillowCSN, the pioneer virtual agent provider.  Bennett has helped to expand Willow's pool of home-based agents nationwide as well as help various types of companies learn how a virtual stand-by workforce can make a company operate more efficiently.