McKesson Health Solutions, LLC
McKesson began their Work-At-Home (WAH) / Home Agent Program for their Registered
Nurse Call Centers during the summer of 2002. Beginning with 4% of their agents working
from home, the figure is now 40%, and an increase is planned through 2006.
The Telework Coalition, Inc. is recognizing McKesson's tenacity, enthusiasm and corporate savvy for:
Reducing call center agent turnover from 29% to 5%Saving a $1,000,000 to date in real estate cost avoidance
Providing employment for nurses with commuting challenges / disabilities
Enabling employees to `micro-shift' (work part-time and split-shift) for a better work/life balance
“Main-Streaming” Remote Work Strategies for Continuity of Operations
It is a pleasure to recognize McKesson's forward thinking `Home Agent' approach and for
setting a standard of excellence in the healthcare and pharmacologic intervention industries.
The Telework Coalition is proud to present the Hall of Fame Award for Remote Medical Support Services to
& Strategic Projects.
