VIPdesk Press Release

   VIPdesk Offers Free VIP Customer Connect Value Calculator ™ to Clients

Diagnostic Tool Demonstrates Potential Cost Savings, Value of Switching to

                                                   Virtual Contact Center

Alexandria, VA February 13, 2006 – VIPdesk, a leading provider of premium virtual contact

center solutions, announced today that its proprietary VIP Customer Connect Value Calculator ™

is available free of charge to prospective clients. VIP Customer Connect Value Calculator is a

diagnostic tool that demonstrates the potential costs saved when companies switch from a

traditional call center to VIP Customer Connect™, VIPdesk’s virtual contact center offering.

The calculator uses cost-comparison algorithms to determine the savings that could potentially

be achieved across various operational areas should the prospective client choose to convert

to VIPdesk's virtual service delivery model for high-touch customer care. Quantifiable cost

savings can be realized in facilities costs and wage rates, reduced turnover and increased

productivity.

Prospective VIPdesk clients participate in the Value Calculator process by visiting

http://www.vipdesk.com/info/products_value_calculator.asp to complete and submit a

simple web-based questionnaire providing basic information about their current operation,

such as the number of calls accepted by Customer Service Representatives (CSRs), average

handle time per call, hours of operation, etc. VIP Customer Connect Value Calculator analyzes

the prospect’s information and compares existing costs with potential costs of a virtual contact

center. The prospect receives the VIP Value Report ™ outlining potential cost savings within

 two business days.

“We are delighted to offer this exciting new diagnostic tool to prospective clients,” said Mary

Naylor, CEO and founder of VIPdesk. “The numbers speak for themselves. We believe the

Value Calculator will convince companies considering the switch from bricks-and-mortar call

centers to the explosive field of virtual servicing that the cost savings and value of VIP Customer

Connect are undeniable. VIP Customer Connect enables our clients to deliver superior customer

care to their own customers via high-caliber, home-based CSRs at a cost that is an estimated

15-30 percent lower than traditional centralized call center solutions.”

High-quality service and lower overhead and administrative costs are among many benefits of

VIP Customer Connect virtual contact center solution. Other benefits to companies include:

higher retention of CSRs than traditional models; scalability; operational expertise; skills-based

routing; improved performance and efficiencies; improved flexibility to manage peak periods;

and an expanded labor pool.

About VIPdesk, Inc.

VIPdesk is the leading provider of virtual contact center and loyalty solutions for national brand

leaders, providing premium customer experiences through our home-based customer care experts.

VIPdesk specializes in delivering VIP Concierge Programs, VIP Customer Connect and rewards

redemption services for brand-conscious companies in the travel, auto, financial services and

retail industries. A proven loyalty program provider with 19+ years experience, VIPdesk develops

and delivers loyalty solutions that create value for its clients by providing high-touch, high-tech

branded service platforms that deliver real results and real return on investment.

Media Contact: Melissa Saunders SheaHedgesGroup 757-897-6268 msaunders@sheahedges.com

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