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Dan Wallis
Dan Wallis has nearly 20 years of experience in the application of technology
to help address business problems. Since beginning his career in business
technology in 1990, Dan has used his ability to translate complex technical
concepts into solutions across a wide variety of industries. While over half of
his career has been focused on healthcare call centers, he has also worked in
consulting, systems integration and custom software design, semiconductors
and not-for-profit philanthropies. This wide range of experience has helped to
develop expertise in strategy development and execution, successful project
delivery, business process improvement, business continuity planning, and
the management of mission critical 24/7 environments. He currently utilizes
this experience as Director of Technology for KP OnCall, a wholly owned
subsidiary of Kaiser Permanente that provides nurse triage and advice to over
4 million members.
A dynamic leader, Dan is experienced with helping teams develop successful
technology hardware and software solutions aligned with organizational goals.
A talented and engaging speaker, Dan has presented at several national
technology conferences, and has been nationally recognized for his innovative
work. Most recently, as a pioneer in the implementation of a virtual call centers,
Dan was recognized by the Telework Coalition at the Call Center 2.0 conference
for his work in developing a work at home program in a union environment. He is
a constant and positive force for change, both strategic and tactical, and infuses
his enthusiasm and energy into any environment.
Dan holds a Bachelors of Science in Business/Information systems and a Masters
in Business Administration. He is a certified Project Management Professional (PMP)
and certified in LEAN and ITIL methodologies. Serving as the Vice President of
Programs for the San Diego Chapter of Project Management Institute, he is responsible
for the delivery of educational and networking events to over 1200 chapter members.
Additionally, he is an active member of Society of Information Managers (SIM) and
works as part time faculty at placePlaceTypeUniversity of PlaceNamePhoenix, teaching
graduate level strategic management.
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