Telework Guidelines

President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

Telecommuting Catches On at the Council of Better Business Bureaus

Matthew Scandale

The Council of Better Business Bureaus (CBBB) is a national nonprofit headquartered in the Washington, DC area. They generate $20 million a year with 114 employees, leading a network of 115 independent BBB's generating $165 million in revenue with 2,300 employees. So they probably land in the middle of mid-sized organizations. We work hard to make the world a better place, helping consumers to avoid getting ripped off. We were a random collection of about 100 white-collar workers bustling about the halls and cubicles of a random high-rise in DC. Or at least that's the way it was until this year.

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Guidelines to Help Select Jobs Suitable for Teleworking

• Work activities are portable and can be performed as effectively outside the office;

• Job tasks are easily quantifiable or primarily project oriented;

• An essential component of job responsibility consists of reading and/or processing tasks;

• Contact with other employees and customers is predictable;

• The technology needed to perform the job off-site is currently available;

• Cyclical work does not present a problem;

• Security and confidentiality of data can be adequately assured;

• Most work handled is not classified.

Guidelines to Help Select Employees Suitable for Teleworking

• The employee has demonstrated motivation, independence, and dependability in accomplishing work assignments;

• The employee can deal with less frequent face-to-face contact with others;

• The employee has good time-management skills;

• The employee’s overall performance evaluations are fully successful or higher;

• The employee has clearly defined performance standards;

• The employee has received supervisory approval for participation;

• The employee is willing to sign and abide by a written agreement which requires participation in training and evaluation sessions;

• The employee has satisfied adequate home work station requirements, including the availability of equipment;

• The employee is careful to protect the confidentiality and ensure security of data.