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Our Sponsors
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UNIFIED COMMUNICATIONS
Productivity tools: see your voicemail queue on any device,
switch phones seamlessly during a call, set only VIPs to ring
through.
CALL CENTERS
Learn what’s possible for your call center and contact center.
Browse through white papers, customer case studies, brochures,
and more.
IP TELEPHONY
Gain the competitive edge where it matters most. Learn how Avaya
Intelligent Branch solutions can change your business.
COMMUNICATIONS ENABLED BUSINESS PROCESSES
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inContact, Inc. provides the market leading on-demand call center platform,
inContact, to over 500 contact centers across the globe. With its roots in
telecommunications and network infrastructure, inContact is unique in its
offering because it combines a powerful connectivity backbone with a world-
class software platform. Companies with contact centers of all sizes have
turned to inContact to address their contact handling needs as well as to
manage and improve their agent workforces.
The inContact platform has grown from a powerful Automated Call Distributor
(ACD) with skills-based routing, Computer Telephony Integration (CTI), and
Interactive Voice Response (IVR) with speech recognition, to include an innovative
online hiring solution, an eLearning and communications application, workforce
management functionality, and a customer feedback and survey solution.
Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model,
customers can realize significant cost savings and flexibility compared to premises-
based alternatives.
To read interesting and informative whitepapers from inContact,
Click here: 
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VIPdesk is the innovative provider of home-based virtual contact center
and loyalty solutions for companies committed to the retention and growth
of their high-value customers. VIPdesk specializes in delivering VIP Concierge
Programs, VIP Customer Connect – Virtual Contact Center Solutions and
Reward Redemption Services for national brand leaders in the travel, auto,
financial services, and retail industries. VIPdesk has been offering home-based
call center servicing since February 2000.
The company, serving over 65 blue-chip clients and over 10 million customers,
is continually recognized as a progressive industry leader as evidenced through
numerous awards including the 2003 and 2004 Inc. 500 awards.
http://www.vipdesk.com/info/products_customercare.asp
Click here to download a copy of IDC’s 2007 Homeshoring Whitepaper
Brought to you by VIPdesk: 
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LiveOps – The Leader in Distributed Contact Centers
LiveOps, Inc., headquartered in Palo Alto, California, offers both a
complete technology platform and a network of distributed agents
to clients ranging from Fortune 500 corporations to startup businesses.
LiveOps’ solutions allow for greater flexibility, quality, scalability and
cost savings than traditional contact centers and contact center
technology providers. LiveOps Live Agent service contracts with over
6,000 home-based agents, which represents the most elite team of
teleservices agents available. By combining Internet technologies,
broadband, VoIP, Web communities and online marketplaces, LiveOps
is radically changing the contact center industry. For more information,
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Thrane & Thrane is the world’s leading manufacturer of equipment and systems for global
mobile communication based on sophisticated satellite and radio technology. Since its
incorporation in 1981, the company has established a strong position within global mobile
communication based on the Inmarsat system, and today Thrane & Thrane provides
equipment for maritime, land-based and aeronautical use. The company’s products are
sold throughout the world under the brands Thrane & Thrane, EXPLORER® and SAILOR®,
through distributors and partners and as OEM products. The company is listed on the
Copenhagen Stock Exchange.
EXPLORER Family of Terminals:
Thrane & Thrane’s new EXPLORER BGAN (Broadband Global Area Network) terminals provide
mobile and portable voice and data connectivity, on a global basis, beyond where traditional
wireless and terrestrial networks go, and provides back up connectivity when these networks
are down or not available. This new broadband satellite solution is not necessarily a replacement
for cellular wireless, Wi-Fi, or VSAT connectivity solutions. The small size, low price and high
speed of this solution make it complimentary to these other solutions, when they are down or
not available.
Key terminal features include security (provides secure access to corporate VPNs); extensive
global network coverage; dependable, reliable communications; ease of deployment and support;
flexibility to support IP and circuit-switched data in a single/multiple user environment; portability
(service is accessible via small, lightweight devices similar to laptops); mobility; high-speed
broadband connections; and, durability to withstand challenging climate conditions.
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Plantronics offers an ideal resource to home based agents due to our long
standing leadership in call center headsets, contributing to that all important
productivity measurement.
experience we have from our call center sales and incorporating that into the
home agent environment; headsets that provide crystal clear conversations,
all day or hours of wearing comfort, warranties with rapid replacements, and
technical support.
A large part of a commitment that Plantronics can make through this program
is the Plantronics Sound Quality assurance when agents use a Plantronics
headset.
For a company’s clients who have chosen to use a home-based agent resource,
it is a commitment that a provider can make in offering a program that subscribes
to sound excellence in communications on their behalf.
Plantronics, Inc. introduced the first lightweight communications headset in
1962 and is today the world’s leading designer, manufacturer and marketer of
lightweight communications headset products.
Plantronics headsets are widely used in many Fortune 500 corporations and
have been featured in numerous films and high profile events, including the
historic "One small step for man" transmission from the moon in 1969.
Products for Reliability, Products for Comfort. Products for Productivity
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MegaMeeting.com offers 100% browser-based Video & Web Conferencing solutions for all
businesses & individuals, rivaling high-end Video/Web Conferencing systems at a fraction of
the cost. With MegaMeeting, there is no software to download, install or configure. This means
that you will be able to conference with MORE guests and without having to overcome barriers
that other systems present (such as software to download, firewalls, etc.). MegaMeeting.com
products and services work with just about any web camera, including firewire connected
cameras, such as Digital Video Cameras, as well as all major operating systems (Windows,
Mac & Linux). With MegaMeeting.com, anyone can easily host and attend meetings, presentations
and trainings over the Internet – in REAL TIME!
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TeleTech is one of the largest and most geographically diverse global providers
of business process outsourcing solutions. We have a 25-year history of designing,
implementing, and managing critical business processes for Global 1000
companies to help them improve their customers’ experiences, expand their
strategic capabilities, and increase their operating efficiencies. By delivering a
high-quality customer experience through the effective integration of customer-
facing front-office processes with internal back-office processes, we enable our
clients to better serve, grow, and retain their customer base. TeleTech also offers
a secure “work anywhere” outsourced solution called TeleTech@Home which provides
your business with access to highly specialized talent for your most important or
complex call work. We have developed deep domain expertise and support hundreds
of business process outsourcing programs serving global clients in the automotive,
communications, financial services, government, healthcare, retail, technology,
and travel and hospitality industries. For additional information, contact us at
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Transera® Communications is the first company to offer an adaptive on-demand virtual
contact center solution, enabling real-time visibility and control over distributed call center
operations while ensuring the best customer experience at the lowest cost. Seratel®,
Transera’s award-winning software, delivered as a service, enables organizations to
rapidly deploy a feature-rich call center for agents located anywhere in the world, including
in-house, outsourced, remote or at home with no upfront capital expenditures. Pricing
starts at $100 per agent per month. For more information, go to www.transerainc.com
or call 408-338-0900.
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Alpine Access is the proven provider of outsourced customer contact business
solutions devoted to using exclusively home-based agent employees. Our business
model enables us to better meet the needs of the client-companies we work with
by providing them with greater business flexibility and culturally relevant company
mirroring. We help these customer-centric companies achieve more productive
consumer engagements and more profitable sales success. Our client partnerships
result in better brand experiences for their consumers and an increased competitive
advantage in an ever-changing market place.
Alpine Access’s publicly named partners include J.Crew, Office Depot, 1-800-Flowers,
and the Internal Revenue Service. Alpine Access also provides solutions for other large
financial services, retail and public sector clients. Founded in 1998, Alpine employs
7,500 distributed home-based agent employees and has been featured in publications
around the world, including the Wall Street Journal, New York Times, National Public
Radio and NBC’s “Today” show. For more information on our services, visit
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Working smart often means working apart. Imagine having your office phones
plus all of your company’s wireless phones work as one seamless system.
Aptela‘s virtual Phone system is the communications solution for businesses
with workers on the move.
The Telework Coalition has been using the Aptela service for over three years
and would be lost without it. Ask us about Aptela
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ARO will mark its 20th anniversary as a company in 2006. ARO is
a pioneer in the use of a distributed workforce for call center services.
Operating with a "virtual business model," ARO currently services industries
such as life insurance, property and casualty insurance, financial services
and healthcare. ARO‘s clients recognize a cost reduction and high quality
with the use of home-based baby boomer workers. (www.callcenteroptions.com)
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TeleTrips is a service company that tracks, analyzes, validates, and
reports on mobile (tail-pipe) vehicle emissions saved by both
telecommuting and "Green Commuting". Reports help employers
meet their Corporate Social Responsibility (CSR) due diligence
objectives by providing documented Return on Responsibility (ROR)
data.
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Ygomi LLC is an operating company that provides technology support
to major companies around the world. The Ygomi Group includes:
SEI – Customer Care Services (SEI – CCS), Verety, Connexis, and
ArrayComm. SEI is a successful IT services organization, providing data
management and transaction processing systems support for major U.S
companies and government agencies throughout the U.S and in Europe.
Verety is a nationwide remote order handling for the quick service restaurant
(QSR) industry. Connexis is a technology company working in worldwide
partnership with vehicle manufacturers and automotive electronics
manufacturers to build a comprehensive, long-term solution to vehicle
data communications. It is leading the development of a new approach
for providing vehicle data connectivity, with a primary emphasis on
advancing safety. ArrayComm is the world leader in multiple antennae
signal technology, based in San Jose, CA.
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N.E.W. Customer Service Companies, Inc. (NEW) is the nation’s leading
provider of extended service plans and buyer protection programs. These
programs protect the purchases of more than 100 million consumers
nationwide. The company’s extended service plans, replacement programs
and customer support programs build sales and enhance customer loyalty
for many of the nation’s top retailers, manufacturers, utilities and financial
services companies.
With headquarters in CityplaceDulles, StateVirginia, the company operates
eight contact centers and a team of more than 200 Work At Home agents.
NEW handles over 15 million consumer calls through its contact centers and
delivering exceptional customer service on behalf of its clients is critical to is
success. NEW was the first company in the service plan industry to be
recognized by J.D. Power and Associates for delivering an “Outstanding
Customer Service Experience” and is the first one to receive this prestigious
distinction two years in a row.
For more information, please visit: www.newcorp.com
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