President’s Corner

December 1, 2011

I thought it would be a good idea to tell both our new and returning visitors a little more about us. As always will be the case, please email me directly at chuck@TelCoa.org with any thoughts and comments you have.

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

December 7, 2011

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

For complete information,
> click-here...

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Awards to Sponsors and Members

 

March 3, 2011, VIPdesk, a TelCoa Sponsoring Member and ‘Work@Home™’ virtual call center has a received J.D. Power’s 2011 Customer Service Champions award.
J.D. Power and Associates has released the names of the Customer Service Champions for 2011 – 40 companies that are differentiating themselves in the marketplace through service excellence.

We recommend that you read “Achieving Excellence in Customer Satisfaction” which highlights the best practices followed by this year’s Customer Service Champions, as well as customer feedback, opinions and perceptions of more than 800 customers.