Calendar

President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

Telecommuting Catches On at the Council of Better Business Bureaus

Matthew Scandale

The Council of Better Business Bureaus (CBBB) is a national nonprofit headquartered in the Washington, DC area. They generate $20 million a year with 114 employees, leading a network of 115 independent BBB's generating $165 million in revenue with 2,300 employees. So they probably land in the middle of mid-sized organizations. We work hard to make the world a better place, helping consumers to avoid getting ripped off. We were a random collection of about 100 white-collar workers bustling about the halls and cubicles of a random high-rise in DC. Or at least that's the way it was until this year.

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Upcoming events

Problem Solved Tour,

Sponsored by inContact
Join other contact center directors and executives for a complimentary, half-day event. Hear from your peers and learn how you can transform your contact center and transition to a smarter way of working. Find a city near you.
Link: www.incontact.com/roadshow

Webinar:

Reduce Your Total Cost of Ownership of Your Contact Center IT

Sponsored by inContact

June 15, 2:00 PM – 3:00 PM EDT
In this webinar, Frost & Sullivan will review the new “Total Cost of Ownership” study and demonstrate the dramatic cost difference between a premise-based call center and that of one powered by the cloud. We’ll not only delve into the cost-savings of the cloud, but show you how transitioning to the cloud will impact your total cost of ownership this year and in years to come. Register today!

VIPdesk Webinar Series

What do Affluent Consumers Want from their Loyalty Programs?

Thursday, June 23rd at 1:00 p.m. ET

Space is limited.

Click here for more info or to reserve your seat today!

The customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. However, few affluent customers are willing to accept high prices as the mark of luxury—as a matter of fact, rarely is pricing the challenge when engaging this consumer. Instead, affluent customers expect brands to provide a compelling customer experience that differentiates itself from the competition.