Calendar

President’s Corner

December 1, 2011

I thought it would be a good idea to tell both our new and returning visitors a little more about us. As always will be the case, please email me directly at chuck@TelCoa.org with any thoughts and comments you have.

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

December 7, 2011

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

>>> Read More...

Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

For complete information,
> click-here...

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Upcoming events

Problem Solved Tour,

Sponsored by inContact
Join other contact center directors and executives for a complimentary, half-day event. Hear from your peers and learn how you can transform your contact center and transition to a smarter way of working. Find a city near you.
Link: www.incontact.com/roadshow

Webinar:

Reduce Your Total Cost of Ownership of Your Contact Center IT

Sponsored by inContact

June 15, 2:00 PM – 3:00 PM EDT
In this webinar, Frost & Sullivan will review the new “Total Cost of Ownership” study and demonstrate the dramatic cost difference between a premise-based call center and that of one powered by the cloud. We’ll not only delve into the cost-savings of the cloud, but show you how transitioning to the cloud will impact your total cost of ownership this year and in years to come. Register today!

VIPdesk Webinar Series

What do Affluent Consumers Want from their Loyalty Programs?

Thursday, June 23rd at 1:00 p.m. ET

Space is limited.

Click here for more info or to reserve your seat today!

The customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. However, few affluent customers are willing to accept high prices as the mark of luxury—as a matter of fact, rarely is pricing the challenge when engaging this consumer. Instead, affluent customers expect brands to provide a compelling customer experience that differentiates itself from the competition.