President’s Corner

TelCoa thanks U.S. Representatives Jim Himes, Rosa DeLauro, and Elizabeth Esty for introducing the Multi-State Worker Tax Fairness Act, H.R. 4085, 113th Congress.

We strongly support this crucial legislation. The bill would finally eliminate the telecommuter tax, a steep penalty often resulting in double taxation of income that interstate telecommuters earn at home. The telecommuter tax unfairly burdens telecommuters and their employers and limits telework adoption. Congress must make the Multi-State Worker Tax Fairness Act law!

TelCoa and other advocates are working to secure the bill’s enactment, but we need your help!

>>> Read More...

Guest Columnist

4 Great Examples of Telework’s Impact

by: Brie Weiler Reynolds

As champions of telecommuting and flexible work options for all, we certainly don’t have to tell TelCoa readers about the benefits of telework--we all know and love them. But as organizations like ours work to spread awareness of, and support for, flexible ways of working, it’s really important to remember the individuals for whom we work--the millions of professionals whose lives would be positively impacted by more access to telework and flexible jobs.

At 1 Million for Work Flexibility, we hear daily from supporters about why they support the expansion of flexible work options for all. Here are four great examples of why work flexibility, including telework, is vitally important to individuals, to companies, and to society.

>>> Read the entire blog at...

Hot Topics & Links

"Working from home not for everyone, but it can still be a 'win-win' for many workers and employers" is an article in the Cleveland Plain Dealer featuring TelCoa President Chuck Wilsker and Advisory Board member Diane Stegmeier.

For the complete article,
> click-here...

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Calendar

Upcoming events

 

Problem Solved Tour,

Sponsored by inContact
Join other contact center directors and executives for a complimentary, half-day event. Hear from your peers and learn how you can transform your contact center and transition to a smarter way of working. Find a city near you.
Link: www.incontact.com/roadshow

 

 

 

Webinar:

Reduce Your Total Cost of Ownership of Your Contact Center IT

Sponsored by inContact

June 15, 2:00 PM – 3:00 PM EDT
In this webinar, Frost & Sullivan will review the new “Total Cost of Ownership” study and demonstrate the dramatic cost difference between a premise-based call center and that of one powered by the cloud. We’ll not only delve into the cost-savings of the cloud, but show you how transitioning to the cloud will impact your total cost of ownership this year and in years to come. Register today!

 

VIPdesk Webinar Series

What do Affluent Consumers Want from their Loyalty Programs?

Thursday, June 23rd at 1:00 p.m. ET

Space is limited.

Click here for more info or to reserve your seat today!

The customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. However, few affluent customers are willing to accept high prices as the mark of luxury—as a matter of fact, rarely is pricing the challenge when engaging this consumer. Instead, affluent customers expect brands to provide a compelling customer experience that differentiates itself from the competition.

 

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