President, CEO, and Co-Founder
Chuck Wilsker is the President, CEO, and Co-Founder of the Telework Coalition (TelCoa), www.TelCoa.org, a nonprofit association headquartered in Washington, DC. TelCoa works to support and enable the advancement of Virtual, Mobile, and Distributed Work through Research, Education, Technology, and Legislation. Chuck has been involved with telework and telecommuting for about 13 years.
His efforts include promoting telework as a quick, inexpensive, and effective means of providing employment opportunities including those for older, rural, and disabled workers, including disabled veterans and their care givers, as a critical part of disaster avoidance, business continuity, and Continuity of Operations programs, and a way to both improve our environment and to reduce our dependence on imported energy. Traffic mitigation and work/life balance are also concerns of his.
At TelCoa Chuck has worked with his team in developing telework programs for call centers for such large organizations as McKesson Health Care, KP (Kaiser Permanente) OnCall, and Conagra foods. On the Federal side, the TelCoa team also assisted in writing the Telework Enhancement Act that was passed into law and telework favorable legislation proposed by several Senators and Congressmen. He has been a strong supporter of the Telecommuter Tax Fairness Act that will relieve interstate telecommuters of the burden of unfair double taxation by states.
He is a member of and has spoken before the Internet Society, the Broadband for America Coalition and Adoption Advisory Board, the Digital Energy Solutions Campaign, Our Energy Policy Foundation, the Mobility Choice Coalition, the Set America Free Coalition, the Association of Contingency Planners, the National Council on Readiness and Preparedness, and is a partner in the Department of Homeland Security’s Ready Campaign to help educate the public about the importance of emergency preparedness.
Chuck has also addressed diverse groups as the National Institute of Science and Technology, the National Telecommunications and Information Administration at the US Department of Commerce, the Council of Scientific Society Presidents, the Association of Contingency Planners and the Peace Corps. He was invited to lead off a conference sponsored by the New York Metropolitan Transportation Council, addressing how telework relates to traffic mitigation, environmental benefits, and energy concerns.
He has been the featured guest on many radio interview shows including National Public Radio (NPR) and Federal News Radio, and was featured on Fox News’ Fox Magazine, ABC’s World News Tonight, NBC’s Nightly News, and the Voice of America. He has written many articles on telework and is often quoted in both local and National press, including the Washington Post, USAToday, the Wall Street Journal, Financial Week, Money Magazine, Kiplinger’s Personal Finance, Federal Computer Week, GovExec.com, Government Computer News, Computerworld, NetworkWorld magazine, ABCNews.com, CNN.money.com, and Fox.com.
Chuck is involved in a program that is an initiative of the United Nations to help promote “Accessible and Assistive Information and Communications Technologies for Persons with Disabilities”. He is currently a member of the Employment task force and was responsible for writing the chapter on Telework for the “Global Initiative for Inclusive Information and Communications Technologies (G3ict)” online “Toolkit for Employers”.
Prior to his involvement with telework, Chuck spent 30 years in the field of emerging telecommunications technologies, the majority of that time spent in senior sales and marketing management positions.
Senior Vice President and Co-Founder
Recognized as ‘the premiere expert on work at home agents for contact centers’ by the ICMI, Annapolis, Maryland, he has received Call Center Magazine’s ‘Pioneer Award’ for Work@Home™ Programs, The Japan Telework Association’s ‘International Award’, and has advised ConAgra, The U.S. Department of Energy, Kaiser Permanente, McKesson Health, MetLife, and other organizations on the creation and integration of distributed work programs within their organizations. He devised TelCoa’s Universal Telework Formula IT+P³=E³ ™ explaining how to effectively solve a majority of today’s economic, energy, and environmental problems through telework.
During his two terms as president of the former International Telework Association and Council, Heacock created the National Blue Ribbon Panel which formulated the first comprehensive eWork Guide for the adoption, mainstreaming, and standardization of corporate telework programs.
As the “Owner’s Representative” for a nationwide 25,000 employee company, Heacock designed and implemented the security for their first on-line corporate personnel-payroll system, managed nationwide telecommunication networks, refurbished infrastructure general offices, commissaries, and rights-of-way maintenance facilities culminating with the construction, outfitting, and completion of an award winning 404 agent seat call center.
Within the Business Processing Outsourcing (BPO) industry, he contributed the foreword, financial models, home office ergonomic / safety recommendations and anecdotal Work@Home™ success stories for “Home Workplace”. He has prepared numerous white papers, written human resources articles to encourage telework, as well as address industry conferences (ACCE, Call Center 2.0, ICMI, IEEE, IFMA, SHRM, TMC, etc…) and webinars for TelCoa member organizations.
Heacock is a Field-Grade (Ret) disabled veteran who has been awarded the Bronze Star, Purple Heart, Air Medal with two oak leaf clusters, Army Commendation Medal, and Vietnamese Cross of Gallantry, as well as three battle stars.
He is a graduate of Valley Forge Military College, the University of Delaware’s Lerner College of Business & Economics, and has successfully completed an additional two years of formal full-time military schooling in telecommunications, doctrine, organizational development, and operational readiness policy, most often as the class leader.
Cynthia de Lorenzi
Cynthia de Lorenzi likes to call herself a serial entrepreneur and social commentator on the status of women in our world and their impact on our culture and economy today. Washington Business Journal selected her as one of the top 25 “Women Who Mean Business” in 2006, SmartCEO magazine awarded her the BRAVA award in 2009 and was awarded SmartCEO’s Circle of Excellence by her peers as well as recognized by Enterprising Women in 2010. Her organization, Success in the City has been featured in the Business Section of the Washington Post, NPR, DC Modern Luxury Magazine and Washington’s Finest.
As founder and chief executive officer of Success in the City, Ms. de Lorenzi leads an unconventional business networking organization for senior level executive businesswomen in the DC Metropolitan area.
In conjunction with Success in the City she also launched Success in the City TV, an Internet TV network for women’s groups and organizations and her newest partnership and endeavor Pink Collar LLC, a consulting and creative company encompassing traditional, new, emerging and futuristic media.
Ms. de Lorenzi is passionate about empowering others and the principle of paying-it-forward. In addition to leading Success in the City, Ms. de Lorenzi serves as a Board member of The Telework Coalition, Mingle360, The Women’s Center and Community Business Partnership including The Women’s Business Center, which provides training, assistance and support to businesswomen in Northern Virginia.
Prior to founding Success in the City, Cynthia served as the CEO of PatriotNet, an ISP headquartered in Fairfax, VA. Her previous experience includes leadership of the North Texas Technology and as a Political Advocate for the Concord Coalition, a nationwide, non-partisan grassroots organization advocating generationally responsible fiscal policy.
Harriet is a management consultant with more than 25 years of experience planning, implementing, and evaluating diverse programs for business and government. For the past 15 years, she has specialized in providing telework training and technical assistance to organizations through various public-sector initiatives and as a consultant.
Harriet led the development and implementation of one of the nation’s most successful regional telework programs on behalf of the Metropolitan Washington Council of Governments. Between 1996 and 2001, Harriet and her team provided telework training and technical assistance to more than 500 organizations in the Washington metropolitan region. She also conceptualized and managed the Washington Metropolitan Telework Demonstration Project, a two-year initiative involving eight public, private, and nonprofit sector organizations. This well-documented study, conducted between 1997 and 1999, showed employer cost-savings of nearly $2.5 million over a six-month period through reduced overhead, enhanced employee retention, and relocation cost avoidance.
Harriet serves on The Telework Coalition’s (TelCoa) Board of Directors. She helped research and co-authored TelCoa’s 2006 “Telework Benchmarking Study,” which examined the best practices of some of the nation’s largest and most successful telework programs.