Sponsors

President’s Corner

December 1, 2011

I thought it would be a good idea to tell both our new and returning visitors a little more about us. As always will be the case, please email me directly at chuck@TelCoa.org with any thoughts and comments you have.

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

December 7, 2011

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

For complete information,
> click-here...

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

Click here for the benefits of becoming a sponsor for the Telework Coalition.

inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. Click the logo above to learn more.

Click here to read inContact’s whitepapers.

VIPdesk is the innovative provider of home-based virtual contact center and loyalty solutions for companies committed to the retention and growth of their high-value customers. VIPdesk specializes in delivering VIP Concierge Programs, VIP Customer Connect – Virtual Contact Center Solutions and Reward Redemption Services for national brand leaders in the travel, auto, financial services, and retail industries. VIPdesk has been offering home-based call center servicing since February 2000.

The company, serving over 65 blue-chip clients and over 10 million customers, is continually recognized as a progressive industry leader as evidenced through numerous awards including the 2003 and 2004 Inc. 500 awards.

For more information visit VIPdesk’s Customer Care Solutions page.

Citrix Online is a fast-growing division of Citrix Systems, Inc. (Nasdaq: CTXS), based in Santa Barbara, California, with satellite offices and data centers around the world.

Every month, more than 17,000 new customers start using Citrix Online’s services to work from anywhere with anyone – using our remote-connectivity tools to save time, get more done and connect to others around the world.

A small business owner is able to work from home thanks to GoToMyPC.
A project manager collaborates with remote co-workers using GoToMeeting.
A trainer cancels her flights and conducts live online training with GoToTraining.
A marketer generates a list of eager buyers by inviting prospects to an online Webinar.
A support agent fixes a customer’s PC remotely on the first call using GoToAssist.

At Citrix Online, we believe in creating products that we ourselves want to use. Our goal is to offer services that are:

So easy to use you could learn them without a manual or training.
So reliable you can count on them every day without a second thought.
So secure you can trust that your data is safe – fully encrypted end to end.
So fast the experience is like being there in person.

Working smart often means working apart. Imagine having your office phones plus all of your company’s wireless phones work as one seamless system. Aptela’s virtual Phone system is the communications solution for businesses with workers on the move. The Telework Coalition has been using the Aptela service for over eight years and would be lost without it. Ask us about Aptela.

ARO delivers best-of-breed call center and back office/support solutions from SMBs to large corporations. We go beyond traditional 24/7 services by harnessing a distributed or “virtual” or “telecommuting” workforce of highly qualified professionals who are experts in their respective fields.

We are your full service partner and combine the latest communication technology with a passion for your success. Though we specialize in the insurance, healthcare, financial services, and high-tech industries, we have experience in developing and managing virtually any business service that benefits from a geographically dispersed cadre of professionals.

Our customized delivery is suited exclusively to your strategic and tactical needs. This makes ARO a recognized leader in many service businesses and a uniquely qualified outsourcing partner. ARO’s experienced professionals are the “cream of the crop” and demonstrate a daily commitment to your organization’s success and growth.