The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.
Telecommuting Catches On at the Council of Better Business Bureaus
The Council of Better Business Bureaus (CBBB) is a national nonprofit headquartered in the Washington, DC area. They generate $20 million a year with 114 employees, leading a network of 115 independent BBB's generating $165 million in revenue with 2,300 employees. So they probably land in the middle of mid-sized organizations. We work hard to make the world a better place, helping consumers to avoid getting ripped off. We were a random collection of about 100 white-collar workers bustling about the halls and cubicles of a random high-rise in DC. Or at least that's the way it was until this year.
Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.
This benchmarking study was conducted with employers in both the public and private sectors with large telework programs. They represent more than 500,000 employees and almost 150,000 teleworkers and mobile workers. Interviews were done with telework program managers.
The study, sponsored by Intel, looked at how these large organizations addressed and overcame obstacles and objections to create successful programs that benefit both the organization and its employees through reduced real estate costs, increased employee retention, and a much higher rate of employee satisfaction.
Although this study was conducted five years ago, follow up conversations with participants show that all of the conclusions reached are as relevant today as when the study was conducted.
For copy of the report email contact info including name, title, and organization to: info@TelCoa.org.