President’s Corner

The Telework Coalition (TelCoa), America’s leading nonprofit telework education and advocacy organization, based in Washington DC, was established in 2002 by a group of professionals with experience in addressing the benefits, adoption, and implementation of telework and telecommuting programs. This was in response to a growing need for a single, reliable source of reference material about technology’s impact on our economy, environment, energy usage, and our society in general. TelCoa focuses on how this technology is changing our lifestyles, organizational structures and workplace management, along with the policies, processes and procedures that support them.

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Guest Columnist

March 7, 2012

Nicole Belson Goluboff, Esq.
Author,
The Law of Telecommuting,
The Law of Telecommuting
Supplement,
Telecommuting for Lawyers

Using Telework to Create Jobs and Reduce the Deficit

As the country strives to gain its footing amidst the jobs crisis and the deficit crisis, lawmakers must focus on the traction telework offers.

Telework enables businesses to start hiring. By slashing overhead, recruitment and other business costs, telecommuting makes it more affordable for companies to bring on new personnel.

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Hot Topics & Links

Verizon Teams with inContact for new Cloud Contact Center Offering.....Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries.

For complete information,
> click-here...

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On Monday, November 7, 2011, the two U.S. senators from Connecticut, Joseph Lieberman (I-CT) and Richard Blumenthal (D-CT) introduced a bill, S. 1811, that would end the ability of any state to tax income earned by telecommuters who are not physically located in that state. The Telework Coalition has long supported such legislation.

For complete information,
> click-here...

2006 TelCoa Awards

TELEWORK COALITION ANNOUNCES 2006
HALL of FAME AWARD RECIPIENTS

Washington, DC, October 20, 2006.  The Telework Coalition (TelCoa), dedicated to promoting the benefits of teleworking and telecommuting, announced the recipients of their Annual Hall of Fame Awards at the Call Center 2.0 Conference in San Diego, CA.  “We recognize the people and organizations that further the adoption of mobile, virtual and distributed work through exemplary practice of this strategy and the encouragement of others to follow in their footsteps,” said Chuck Wilsker, President & CEO of TelCoa.  Jack Heacock, Chair of the Selection Committee and Senior VP of TelCoa, commented, “We are very pleased to present our Annual Awards to such a deserving group.  Most of these recipients have been involved in furthering the Work@Home™ option for many years and it is a pleasure to give them the recognition they deserve.”

 

Hall of Fame Awards were given in 12 main categories and one special category:

* Leadership in the Field of Implementation and Utilization of Work@Home Agents for the Insurance Industry: ARO Outsourcing.

* Repatriation of Center Jobs through the Use of  Work@Home™ Agents: WorkingSolutions.

* Development of a Work@Home Agent Program within a Union Environment:  KPOnCall.

* Legislative Advocacy that Benefits Telecommuters and Teleworkers Nationwide:  Nicole Belson Goluboff, Esq.

* Leadership and Vision in Developing and Producing Health, Safety and Ergonomic Training for Teleworkers:  Susan Harrington, HSA, Inc.

* Sponsoring Telework Industry “Best Practices” Research: Intel Corporation and Nigel S. Ballard.

* Sponsoring Research Focused on the Work@Home Agent Segment of the Call Center Industry: WillowCSN.

* Exemplary Support and Promotion of Telework at the State Level: The Honorable Timothy Kaine, Governor, and the Commonwealth of Virginia. For a picture of Governor Kaine receiving his award, click here.

* Exemplary Support and Promotion of Telework in the Federal Government: The Honorable U. S. Representative Thomas M. Davis III (R-VA).

* For Reuniting 17,000 Evacuees Following Hurricane Katrina through a Network of 1,500 Work@Home Agents: LiveOps.

* Exemplary Fund Raising Efforts in Support of the Victims of Katrina, with over 1,000 Work@Home Agents Fielding over 750,000 Calls and Collecting $75 Million: West Corporation.

* Special Bob de Lorenzi Memorial Telework Award for the Person Who Follows the Ideals and Dedication Pursued by Bob de Lorenzi, during His Lifetime, in Fostering and Promoting Telework and Telecommuting:  Jack Heacock.

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Upcoming Events

Chuck Wilsker of the Telework Coalition will be speaking at the Contact Center Association Conference & Expo 2012 being held in Orlando, Florida from April 23 through April 26. He will be addressing the benefits of incorporating Work@Home agents into your program.

For more information go to www.contactcenter2012.com.

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